We spend more time at work with our colleagues than we do with our families at times.
Companies are starting to see the importance of having an engaged workforce and how that engagement continues to affect employees’ commitment to their work and the company goals at large.
Historically, commitment meant showing up for work. These days, companies are finding it critical for employees to be committed to its values, vision and mission in a new state of connectedness.
The rise of automation, integration across workplace channels and the barrage of social networks has resulted in employees demanding an authentic connection to their employer’s vision. They seek a shared connection that can result in significant long-term value for companies.
Still not convinced?
Don’t worry we’ve got you covered!
We’ve put together 20 of the top employee engagement statistics to illustrate its importance:
1. Engaged companies outperform their competitors.
Companies with engaged employees outperform those without by 202%. (Source: Gallup)
2. Employees who use their strengths outperform their peers.
People who use their strengths every day are six times more likely to be engaged at work, 8% more productive and 15% less likely to quit their jobs. (Gallup)
3. Engaged employees are top performers.
Employees who are engaged are 27% more likely to deliver excellent performances. (Gallup)
4. Engagement improves productivity.
Productivity is increased by 20-25% in organisations with connected employees. (The McKinsey Global Institute)
5. High employee engagement leads to reduced deviant behaviour.
Teams with high engagement are 21% more productive and have 28% less internal theft than those with low engagement levels. (Gallup)
6. Connect employees to company vision and increase profitability.
A 10% improvement in employees’ connection with the mission or purpose of their organisation would result in a 4.4% increase in profitability. (Gallup)
7. Engagement leads to a better customer experience and more sales.
Engaged business units achieve a 10% increase in customer ratings and a 20% increase in sales. (Gallup)
8. Highly engaged managers lead to engaged employees.
Employees who are directly managed by highly engaged managers are 59% more likely to be engaged. (Gallup)
9. Engaged employees are more loyal in years of service.
Top-performers generally tend to stay at a company for a period of 10+ years of service. (Gallup)
10. Employee engagement is a strategic measurement of business outcomes.
78% of companies have a documented employee engagement strategy and approximately 50% measure success. (Maritz Motivation)
11. Empower employees to increase engagement.
70% of employees listed as being empowered to take action at work when a problem or opportunity arose as an important element of their engagement. (SHRM)
12. Engagement drives profitability.
Highly engaged business units result in 21% greater profitability. (Gallup)
13. See an increase in team performance.
Teams that address daily engagement in their workplaces outperform disengaged teams by an average 20% in sales and 10% in customer engagement. (Gallup)
14. Employee flexibility drives employee happiness.
79% of employees with flexibility indicated that they were happier at work. (IBM)
15. Achieve critical business outcomes.
Higher employee engagement leads to 37% lower absenteeism, 41% fewer safety incidents and 41% fewer quality defects. (Gallup)
16. Increase customer loyalty.
Companies with engaged employees see 233% greater customer loyalty and a 26% greater annual increase in revenue than those with disengaged employees. (Aberdeen)
17. More adaptable to change.
Employees with higher engagement are 45% more likely to report high levels of adaptability in the presence of change. (Gallup)
18. Keep your customers coming back.
Companies with more than 50% employee engagement levels are estimated to retain over 80% of their existing customers. (DemandMetric)
19. Communicate your values for higher engagement.
Employees who know and understand their company’s values are 51 times more likely to be fully engaged than employees who say their company doesn’t have values that are known and understood. (ModernSurvey)
20. Engaged employees are critical in succession planning.
Companies that select the top 20% most talented candidates for a role, often realise a 10% increase in productivity, 20% increase in sales, 30% increase in profitability, 10% decrease in turnover and a 25% decrease in unscheduled absences. (Gallup)
There’s no disputing the value of engaged employees.
If you want to improve productivity, customer satisfaction and business results, you are going to need an engaged workforce to help you get there.
Test some of these statistics within your own company; you can do this with a pulse survey (see how to conduct an employee survey with questions) and identify the areas where employee engagement can be improved.